CRM Application automation

is it possible to automate CRM application using Robot Framework? Any help would be much appreciated.

Most likely yes. “Any” software is possible to automate with Robot Framework.

thanks for your response that’s good to know. Is there any specific library do we need to download to automate or selenium library is enough?

Again, and based on your input, yes, SeleniumLibrary should be enough.

What’s the CRM application you would like to automate, Dynamics, Salesforce, something else?

Dynamics CRM

Dynamics (365) UI can be automated just fine, but instead of using Selenium library I would recommend using Browser library. There are also a couple of special things that need to be taken into account when automating user actions on Dynamics UI, for example form lazy loading.

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Thanks Mikko for sharing the details.