I can't interact with the chatbot UI

Robot Framework
1

I can’t find the chatbot icon within a page to interact with, it is a floating icon, it has an ID, however the robot and selenium library cannot find the elements. The test page is a page that all it has is an icon that accesses the chatbot and I cannot interact with it. It is “similar” to the chatbot on this page https://www.geru.com.br/

2

Hi Bruno,

I gather the chat bot button you want is identified with id="salesforce-chat-trigger"?

I did a quit test with SeleniumLibrary like this:

*** Settings ***
Library 	SeleniumLibrary

*** Variables ***
${URL} 		https://www.geru.com.br/

*** Test Cases ***
Geru Chat
	Open Browser 	${URL} 	chrome
	Click Element    css=#salesforce-chat-trigger

But found i got a prompt to confirm I’m human:
image

So this is your first potential issue, are you getting that too?

I then used Dialogs Library to get passed that, like this:

Library 	SeleniumLibrary
Library 	Dialogs

*** Variables ***
${URL} 		https://www.geru.com.br/

*** Test Cases ***
Geru Chat
	Open Browser 	${URL} 	chrome
	Execute Manual Step 	Not a Robot
	Click Element    css=#salesforce-chat-trigger

The next issue I encountered was the cookies banner at the bottom of the page:

selenium-screenshot-2
selenium-screenshot-21194×1219 153 KB

So run again, while on Execute Manual Step I cleared the human verification and also cleared the banners at the top and bottom of the page and was able to click the chat button, but there was quite delay before the chat window opened so I got this:

selenium-screenshot-4
selenium-screenshot-41194×1219 84.1 KB

Next I added a wait for the chat window to open, so now my script looks like:

*** Settings ***
Library 	SeleniumLibrary
Library 	Dialogs

*** Variables ***
${URL} 		https://www.geru.com.br/

*** Test Cases ***
Geru Chat
	Open Browser 	${URL} 	chrome
	Execute Manual Step 	Not a Robot
	Click Element    css=#salesforce-chat-trigger
	Wait Until Element Is Visible 	css=.chatHeaderBranding 	60
	Capture Page Screenshot

And I get this:

selenium-screenshot-6
selenium-screenshot-61194×1219 168 KB

As you can see it was nearly 8 seconds for the chat window to pop up and it’s not even fully loaded yet, FYI - the default timeout in SeleniumLibrary is 5 seconds

image
image1242×230 46.5 KB

You should be able to automate clearing the banners, though the confirm I’m human prompt is usually not automate-able by design, but hopefully that’s disabled in your test environment?

Hopefully this will help give you the start you need,

Dave.