# Exception while launching Web Url in Mobile Device using Appium Library

**URL:** https://forum.robotframework.org/t/exception-while-launching-web-url-in-mobile-device-using-appium-library/1086
**Category:** Appium
**Created:** [9 December 2020 10:15 UTC](https://forum.robotframework.org/t/exception-while-launching-web-url-in-mobile-device-using-appium-library/1086 "2020-12-09T10:15:00Z")
**Posts on this page:** 3
**Page:** 1

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### Author: ![Gaurav](https://avatars.discourse-cdn.com/v4/letter/g/b487fb/32.png) [@Gaurav](https://forum.robotframework.org/u/Gaurav)
#### Post date: [9 December 2020 10:15 UTC](https://forum.robotframework.org/t/exception-while-launching-web-url-in-mobile-device-using-appium-library/1086/1 "2020-12-09T10:15:00Z")

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Hi,  
I am trying to launch Url in Chrome Browser inside Android Device but unable to launch. Facing an exception:

Appium request /session resulted in an error: An unknown server-side error occurred while processing the command. Original error: The instrumentation process cannot be initialized within 30000ms timeout. Make sure the application under test does not crash and investigate the logcat output. You could also try to increase the value of ‘uiautomator2ServerLaunchTimeout’ capability. (Parameter ‘status’) Actual value was UnknownError.

Environment: Python 3.6.2  
Appium Library: 1.5.0.6  
RobotFramework: 3.2.1

For device, I am connecting with Mobile Cloud services.Can anyone from the team please provide support to resolve this issue.

Thanks,  
Gaurav Sharma

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### Author: ![Gaurav](https://avatars.discourse-cdn.com/v4/letter/g/b487fb/32.png) [@Gaurav](https://forum.robotframework.org/u/Gaurav)
#### Post date: [14 December 2020 08:52 UTC](https://forum.robotframework.org/t/exception-while-launching-web-url-in-mobile-device-using-appium-library/1086/2 "2020-12-14T08:52:07Z")

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Hi Team,

I am still not able to launch URL in Chrome browser while working on Appium Library. My Script is below:  
\*\*\* Settings \*\*\*  
Library AppiumLibrary

\*\*\* Test Cases \*\*\*  
Mobile Web POC  
Open Application [http://10.63.136.228/Appium](http://10.63.136.228/Appium) platformName=Android platformVersion=10 deviceName=6ef7ccd9-66f5-4fef-8a7d-af40f5f54c0c browserName=Chrome [gigafox:username=gaurav.sharma.41@alight.com](mailto:gigafox:username=gaurav.sharma.41@alight.com) gigafox:apiKey=19526b31-c6ab-4e0b-8511-076de02a8f97 w3c=false  
Go To Url [https://www.amazon.com/](https://www.amazon.com/)  
Capture Page Screenshot

Exception facing:  
AppiumStartupException [Id CA48]: [Device RF8N60A63VN]: Appium request /session resulted in an error: An unknown server-side error occurred while processing the command. Original error: The instrumentation process cannot be initialized within 30000ms timeout. Make sure the application under test does not crash and investigate the logcat output. You could also try to increase the value of ‘uiautomator2ServerLaunchTimeout’ capability. (Parameter ‘status’)  
Actual value was UnknownError

can anyone please provide support to resolve this issue.

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### Author: ![tkz.t](https://avatars.discourse-cdn.com/v4/letter/t/7ba0ec/32.png) [@tkz.t](https://forum.robotframework.org/u/tkz.t)
#### Post date: [6 July 2021 01:29 UTC](https://forum.robotframework.org/t/exception-while-launching-web-url-in-mobile-device-using-appium-library/1086/3 "2021-07-06T01:29:51Z")

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Hi @Gaurav are you able to open browser from your mobile devices now?